Shipping policy
📦 Shipping Information
Wigs
-
UK Delivery: 10 working days.
-
International Delivery: 1–2 weeks (delivery times may vary depending on location).
Lace Glue
-
UK Delivery: 5 working days.
-
International Delivery: 1–2 weeks (delivery times may vary depending on location).
⚠️ Customs & Duties (International Orders):
Customs tax or import duties may apply depending on your country’s regulations. These fees are the responsibility of the customer. Our company will not be held liable for customs charges or delays caused by customs clearance.
🔄 Returns & Exchanges
-
Wigs & Hair Products: Due to hygiene and the nature of human hair products, all sales are final. No returns or exchanges are accepted once the lace has been cut, worn, or altered.
-
Lace Glue: For safety and hygiene reasons, lace glue cannot be returned or exchanged once opened.
-
If you receive a defective or incorrect item, please contact us within 48 hours of delivery with clear photo evidence, and we will resolve the issue.